INTRODUCTION
Elevate Destinations owns and operates the websites at www.elevatedestinations.com. Like many web sites, we collect information from our visitors. If you fill out any form requesting information from you, you may elect to give us personally identifiable information, such as your full name, e-mail address, phone number, and details of your trip. For all site visitors, we collect non-personally identifiable information (e.g., aggregate statistics about what parts of our site are most popular).
Our Privacy Commitment
Elevate Destinations Inc., collectively the “Company,” “we,” “us” or “our”) is committed to respecting the privacy rights and concerns of all users of the Company’s website, www.elevatedestinations.com and www.elevatesafaris.com (the “Site”) and customers engaging us to perform other services (the “Services”). By visiting or browsing the Site or using any of the Services, you consent to the Company’s collection, use, storage, deletion and disclosure of information relating to you as set forth in this Privacy Policy. This Privacy Policy is effective as of the date set forth above and is only applicable to the Site and Services and not to any other website that you may be able to access from the Site or Services which may have its own data collection and use practices and policies.
Before using this site or communicating with us – and particularly before providing personally identifiable information to us – you should read this entire policy. Use of this site or communicating with us constitutes your agreement to the terms of this policy. If the terms of this policy are not acceptable to you, do not provide any personally identifiable information to us.
Although our website and communications may contain links to other websites, we are not the owners of these sites, and therefore are not responsible for the privacy practices of such other sites.
We will keep this webpage as up to date as possible, reviewing our policies periodically to ensure openness and clarity between all parties.
Types of Information We Collect
Personal Information means information that can be used to identify and contact you.
Information we collect on the Site or from the Use of Services
Personal Information – When you visit or use the Site we may gather certain information using automated means (e.g., cookies) including, but not limited to, device identifiers, IP address, browser version and configuration, and operating system details, language preferences and length of visits. We also collect information that you voluntarily input into our websites.
Personal information collected through a contact form may include your full name, email, destination(s) of interest, and any other travel details you choose to share.
When you book a trip, more detailed data such as your address, birth date, passport details, and health are collected. We also collect information on your interests to ensure a customized travel experience.
If you provide information to us about any person other than yourself, such as people you are enquiring or making a booking on behalf of, people you are travelling with, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us, and our service providers, to use it.
HOW WE USE YOUR PERSONAL INFORMATION
Elevate Destinations uses your personal information to provide you with services and to help us understand your needs and interests. Specifically, we use your information to provide personalized travel services and support when traveling, to communicate with you, and to update you about our products and services.
We will use the Personal Information we collect in order to: verify your status for our services ; provide customer support; Your personal information is used to fulfill our obligations to you, which include: Providing personalized travel quotes; Discussing travel arrangements; Responding to your requests; Booking your trip and securing reservations; Providing you support while traveling; Notifying you of any changes to your booking; Sending you digital communications – before, during, and after your trip, analyze your needs and preferences; customize travel content to be of interest to you; send you promotional, marketing, or administrative materials and messages; enforce this Privacy Policy and other policies and procedures, as applicable; comply with any legal or regulatory requirements; protect the security of the Site; manage our business operations; and, among other things as applicable.
We never sell or rent data to third parties. When you book a trip, your information will be shared with hotels and suppliers in your destination to reserve your travel arrangements.
COOKIES AND OTHER TECHNICAL INFORMATION
“Cookies” are small bits of electronic information that a website sends to your browser and are stored on your hard drive. Like many websites, we employ Cookies in certain areas of the Site to allow us to provide information to make your online experience more convenient. A user may configure his or her web browsers to accept or reject or delete the Cookies or notify the user when a Cookie is being set. A tracking “pixel” is a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a web page and allows for the collection of information regarding the use of the web page that contains the tracking pixel. The Company may use third party ad servers to support tracking pixels and Cookies. We may use Cookies for business purposes such as to help us recognize you as a customer, collect information about your use of the Site or collect information about your computer or other access devices.
Many web browsers provide options to allow you to stop accepting new cookies, or to disable existing cookies. Please be aware that if you disable the cookies on your computer you may not be able to use certain features of this website or other websites, and disabling cookies may invalidate opt outs that rely on cookies to function.
• We use Google Analytics to advertise online and may use remarketing.
• Third-party vendors, including Google, may show you ads on sites across the internet.
• We and third-party vendors, including Google, use cookies to inform, optimize and serve ads based on your past visits to this website.
• We may use data from Google’s interest-based advertising or third-party audience data to optimize how we show you ads across the internet.
• If you would like to opt out of receiving Google Analytics cookies: see currently available opt outs for the web.
• Using the Ads Settings, you can opt out of Google Analytics for Display Advertising and customise Google Display Network ads.
Log Information
Our servers may automatically record information that your browser sends whenever you visit the Site. This information includes your Internet Protocol address, your browser type and version, the search engine you used to find the Site, if any, and your geo-locational information. We use this information to monitor and analyze how users use the Site, and to maintain and improve the Site.
Children’s Privacy
You must be at least 18 years of age to use the Site. We do not knowingly collect personal information from children under 13 unless submitted by a parent or guardian for the purpose of travel planning. Please do not send us any personal information if you are under 13 years of age. We take children’s privacy seriously, and encourage parents to play an active role in their children’s online experience at all times. In the event that we learn that we have collected Personal Information from a minor under 13, we will delete that information and comply with the requirements of the Children’s Online Privacy Protection Act and other applicable law. If you have any concerns about your child’s Personal Information, please contact us at info@elevatedestinations.com.
WILL WE SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES?
Sharing of Information
We use your Personal Information as you may direct on the Site from time to time, to begin and/or complete transactions, respond to your requests, deliver products and services you request, and send communications to you about promotions, updates, or special offers (which may be offered by us or one of our affiliates) that may be of interest to you. We will share your information as necessary to complete a transaction or related services at your instruction. In addition, we will share the personal information we collect from you under the following circumstances:
• Individuals. We may share your information with certain third parties for travel services.
• Protection of rights. We will share personal information if we have a good faith belief that (i) access, use, preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (ii) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Site, or (iii) such action is appropriate to protect the rights, property or safety of the Company, its employees, clients, or users of the Site and Service.
• Third Party Vendors. We may share personal information with third party vendors so that they may provide support to our business operations, including security services, data processing, data storage, surveys, research, internal marketing, delivery of promotional, marketing, and transactional materials, and the Site’s maintenance and security
• The Company may share your account information if necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities, (b) as appropriate to enforce its policies and procedures, (c) if necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with this Agreement or the Service, or (d) if appropriate to protect the rights, property or safety of the Company, its employees, or other users of the Service.
WHAT CHOICES DO YOU HAVE ABOUT THE COLLECTION AND USE OF YOUR PERSONAL INFORMATION?
Information for Marketing Purposes
If you subscribe to the Elevate Destinations newsletter and offers, either directly through our website or by filling in an inquiry form, you will receive our newsletter and promotional emails about new products, special offers or other information which we think you may find interesting.
We do not seek to collect personally identifiable information from you that you do not want collected.
You can opt out or in to our e-marketing at any time by using the unsubscribe link in our emails, signing up to our newsletter via the sign-up page, or emailing info@elevatedestinations.com with your request.
Control of Your Information
You may update or delete your Personal Information at any time. Please note that when you ask to delete Personal Information, we may still retain your account information for a reasonable period of time afterward for the purpose of internal account management, meet regulatory record keeping requirements and fraud prevention activities. If you wish to correct or delete your personally identifiable information, please contact us by email at info@elevatedestinations.com (please write “delete personal info” in the subject line and provide each email address you would like us to remove), by post at Elevate Destinations, 45 Prospect Street, Cambridge MA 02139. If you are not an active traveler and would like to remove all data from our servers, please contact us here, and we will remove any personally identifiable information from our records.
In some cases, we may not be able to delete your Personal Information and will retain and use your information as necessary to comply with our legal obligations, regulatory record keeping requirements, resolve disputes, operate our business, manage your account, and enforce our agreements.
Privacy Statement for Data Subjects Whose Personal Information May Be Collected in or from the EU
We may collect Personal Information from customers located in the EU. We request explicit consent for the transfer of Personal Information from the EU to the US. If you are an individual located in the EU and you decline to consent to such transfer, you will no longer be able to use this Site and our Services.
Customers located in the EU may withdraw consent at any time where consent is the lawful basis for processing their Personal Information. Should a customer withdraw consent for processing or otherwise object to processing that impedes our ability to comply with applicable laws and regulations, such customer may be unable to avail him or herself of the Site or Services we provide.
What security measures do we take to safeguard your personal information?
The Personal Information that you provide to us is stored on servers that are located in secured facilities and transferred via secure means. We strive to protect user information through technical, physical and administrative policies and procedures. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.
NOTIFICATION OF CHANGES
This Privacy Policy is effective as of the date set forth above and applies to the Site and Service. This Privacy Policy may change from time to time and we will post all changes on the Site. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you use the Site or Service after the updated Privacy Policy is posted on the Site. If at any point you do not agree to any portion of the Privacy Policy then in effect, you must immediately stop using the Site and Service.
QUESTIONS? CONTACT US.
You have the right to view, edit, or request the removal of your personal data from Elevate Destinations.
Please be in touch with any questions or clarification of this policy.
Elevate Destinations
info@elevatedestinations.com
800.605.0671
288 Norfolk Street, 4th Floor
Cambridge, MA 02139
UPDATES TO THIS POLICY
We reserve the right to update this policy at any time to take account of new data protection legislation and to reflect our current business practices. If we do change the policy, the new policy will be posted here, along with its revision date. We encourage you to check this policy periodically and before each instance in which you provide personally identifiable information to us.
